Warranty & Service

Overview

CookTek® is proudly offers reliable and durable commercial foodservice equipment. However sometimes things go wrong and service is required to correct a manufacturing defect, or repair a unit which has broken down in service.

There are two main scenarios – in warranty and non-warranty. The terms, conditions and process for both scenarios are set out below:

Limited Warranty Statement

All commercial cooking equipment manufactured by CookTek® is warranted against defects in materials and workmanship for a period of one year from the date of sale, or 18 months from the date of shipment from our factory, whichever comes first. IMPORTANT! Keep a copy of your sales receipt to verify date of purchase. A valid proof of purchase, indicating Serial Number (s) and date of purchase is required to obtain Warranty Service. This warranty is for the benefit of the original purchaser and is non-transferable. Any defects in materials or workmanship, which are brought to the attention of CookTek® by written notification within the aforesaid warranty period will be repaired or replaced, at CookTek®’s discretion, with new or recertified products or parts. THIS IS THE SOLE REMEDY FOR ANY BREACH OF THIS WARRANTY. IN NO EVENT WILL COOKTEK BE LIABLE FOR DAMAGES OF ANY KIND, WHETHER DIRECT OR INDIRECT, SPECIAL OR CONSEQUENTIAL. THIS WARRANTY IS THE COMPLETE AND ONLY WARRANTY, EXPRESS OR IMPLIED IN LAW OR FACT, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, SUITABILITY, QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.

This warranty is void if it is determined that upon inspection by an authorized service agent that the equipment has been modified, misused, misapplied, improperly installed, or damaged in transit or by fire, flood or act of God. Warranty will be considered void if the serial nameplate has been removed or if the unit has been opened or modified in any way, or service has been attempted by unauthorized personnel.

IMPORTANT! Keep a copy of your sales receipt to verify date of purchase. A valid proof of purchase, indicating Serial Number(s) and date of purchase is required to obtain Warranty Service. The prices charged by CookTek® for its products are based upon the limitations in this warranty. Seller’s obligation under this warranty is limited to the repair of covered defects without charge by a CookTek® factory authorized service agent or one of its sub-service agencies. To receive Warranty Service, please call CookTek® at 888- 266-5835 (or +1-312-563-9600) to obtain an RA (return authorization) number.

This RA number must be printed on the outside of the return shipping container, or on the address label when returning units for service. Units received without an RA number will be refused at our shipping dock and may encounter a delay in service. Units must be taken or shipped to the required authorized service agency with transportation charges prepaid for service. CookTek® will provide return freight. In addition to restrictions contained in this warranty, specific limitations are shown in the Service Policy and Procedure Guide. Please save all packaging materials for possible use in shipping. CookTek® assumes no liabilities whatsoever for any damages incurred in transit.

This warranty is valid in the continental United States only if purchased through an authorized Cooktek® Representative or Dealer. This warranty is valid outside of the United States only if purchased through an Authorized Cooktek International Distributor. Warranty Service is provided only through the Authorized Agent from which the unit was purchased.

For additional information and other details concerning warranty, please contact our Service Department at:

Non-Warranty Service

In the USA, CookTek® offers flat-fee, return to factory based service. Call 1-888-266- 5835 for current rates, terms and conditions and to arrange for the service. An RA (return authorization) number is required. DO NOT send products back without one as they will face either refused delivery or extensively delayed processing.

Outside of the USA, CookTek® offers service through its appointed and authorized distributors. Use the map on our Rep Finder page to locate your local distributor.

Additional Information

Both warranty and non-warranty returns in the USA may take advantage of CookTek®’s ARP (Advance Replacement Program).

The ARP is an optional program whereby CookTek® will send a replacement unit in advance, in exchange for the defective unit. Call CookTek® Customer Service at 1-888- 266-5835 to arrange, or download and complete the form below. A credit card number is required to act as security until the defective unit is returned. No charges are made if under warranty conditions unless a unit is not returned. A flat fee applies for non-warranty work. Call 1-888-266-5835 for current rates, terms and conditions and to arrange for the service. Have a card available when you call.

The shipping carton, inner carton and packaging materials in which the replacement product(s) arrived should be used for returning the defective unit(s). Damage due to improper packaging will void any warranty and/or delay repairs due to the shipping claims process. *PLEASE KEEP RECORD(S) OF ALL SHIPPING INFORMATION!*

To take advantage of the ARP program please read the following details carefully and then fill in contact information, sign, and fax back to Cooktek at 1-888-266-5329 (or 1- 312-432-6220.)

It is important to follow the instructions below to avoid unnecessary charges to your account. A replacement unit cannot be sent until this signed agreement is received by Cooktek.

Click here to download ARP Agreement form (PDF)